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But if a customer already has value on his/her card, that value should not be removed. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. No. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. "It's overwhelmed our ability to process the applications." If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. The Victoria Clipper V vessel is a passenger-only ferry. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Learn more on our luggage policy. How long do I have to pick up the value before it expires? The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Weekly and monthly passes are not available. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Boarding starts 1 hour before your boat is scheduled to leave. Why isnt it on my Clipper card? Requires iPhone 8/Apple Watch Series 3 or later. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. What if Im having trouble using my Clipper card at a bike share station? What is the maximum amount of cash value I can load on my Clipper card? STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. A little work up front helps you save money. Roadshow. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. I was charged the wrong fare. To add value to your Clipper card, open your mobile wallet on your phone. The correct fare will be automatically deducted. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Yours is the first email Ive gotten on this issue. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. You can use cash value on all transit systems that accept Clipper. Within each class, there are upgrade sections as well. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. What Clipper services are available during the COVID-19 outbreak? After the end of the sales window, be prepared to pay your fares with cash value. Once you do that, it will show up in your account. Why wasnt I notified this would happen? A single beep and a green light means you paid for your ride. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. What happens if I tag on, but I change my mind? To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If you do not hear any beeps or see any lights, your card may be defective or damaged. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. We will send an email to confirm that you have updated information in your account. See the Google Pay How-To page for more details. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Registered cardholders can report lost, stolen or damaged cards and request replacements. There is a $5 fee for this service. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Please note that The Hub is permanently closed. No, transit agency ticket offices cannot load value to mobile phones at this time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All rights reserved. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. So if your primary funding source is declined, your order will be charged to your backup card. You will need to use this new email address the next time you log in to your Clipper account. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. I set up Auto-Reload, but its not showing up in my online account. Phone. How do I add value to a Clipper card on my phone? Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. and our Loading Value and Automatic reloading. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). HVD applies only to BART rides. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Please note that you cannot use your phone to unlock bikeshares. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. The money is still missing. Clipper isadministered by the Metropolitan Transportation Commission. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. All guests are welcome to use the top outside viewing deck as desired during our trips. Enjoy the convenience of booking the entire trip all at once. To order a Clipper card, visit Get Card. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Key Clipper information translated to Spanish. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Make sure you always have a current email address on file. questions, log in to your account. Need help planning your trip? Discounts; Where to Use; Locations . I loaded value online, but when I tried to use my card, it wasnt there. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. See the Apple Pay How-To page for more details. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Find out about Clipper cards, visitor and monthly passes, rates and discounts. However, you will need to register your card as part of the process, if you havent already done so. The discount is even greater if you add multiple nights! Using Clipper. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Yes. We strongly recommend that you check-in online prior to arriving at our terminals for travel. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Choose to stay logged in or to log out. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. If you hear two beeps, your value is low. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. This site is protected by Google's invisible reCAPTCHA. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Center the card or device over the "Tag Here" graphic on the screen. Can I get a card at an airport? Please plan accordingly and allow sufficient time. Log in to your account to add a Backup Payment method. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. To find out more information about replacing an RTC card, please visit 511.org. This means we couldnt process your payment for automatic reloading. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Clipper is now available throughApple Pay and Google Pay. Set up is easy and can be done on the spot or in advance while you are at home. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Open the Clipper app and select the card you want to set up for Auto-Reload. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Three beeps and a red light means your card wasnt accepted. Am I reloading this wrong online? We recommend arriving at least one hour before your ferrys departure. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. My transit benefit program told me they sent you the money. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. New to Clipper? SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! 2,123 Reviews. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. For more information, please see our Choose your payment method and complete the order. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Account Management. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Privacy Policy. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep To provide payment, log in to your Clipper account and edit your Primary Payment method. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. We will automatically send a declined payment notice to the email address in your Clipper account. In person at the AC Transit Customer Service Center. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. You will need to tag your card to a card reader or ticket machine to activate it. No notice, even though they have my email? Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. A Station Agent can help direct you. Can two people use the same card at the same time? Our departure times between Seattle and Victoria vary seasonally. Getting Started. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Find your service: AC Transit. Learn more about Clipper on your phone. Key Clipper information translated to Chinese. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you have an 8 ride pass, your rides will expire in 30 days. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Funds added using Apple Pay and Google Pay areimmediately available for use. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Select "Transit card" and "Add Clipper card". All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. It still says my trip is in progress, any way to cancel this? If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Please have your vaccination card or a photo of it ready in the event you are asked to show it. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Select Clipper card and follow the instructions to add a card and load value. You can use our automated phone service 24/7 to check balances and pass expiration dates. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Registered cardholders can report lost, stolen or damaged cards and request replacements. Log in to your Clipper account to add backup payment. To find the cost of a particular BART trip, use the BART Fare Calculator. All rights reserved. TDD/TTY: 711 or 800.735.2929. This page includes balance protection, online accounts, and card cancellation. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Check out our virtual tour of the Victoria Clipper V! 4 yr. ago. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. The most you can load online at any one time is $255. This is separate from confirmation of payment. TDD/TTY: 711 or 800.735.2929. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. In addition, we offer a full range of beverages options, including locally-distilled spirits. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Otherwise, you will be logged out automatically. For more information, visit Sales and Service Locations. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Use your Clipper card on all Bay Area transit systems, including Muni. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For all other cards on your phone without HVD, value will be available immediately. Vista Panoramic Upgraded window seats in Vista Class. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. No. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. You will select your seats when making your booking and may choose between the lower or upper deck. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough.