More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. At check-in the agent will give you a health questionnaire. The famous Chitzen Itza is just a few hours away and is well worth a visit. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club A. I. Unfortunately it makes enjoying frozen drinks a little bit of a problem. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Each morning we were greeted and personally escorted to our beach chairs, staff knowing our names, bringing us drinks, snacks, very attentive. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Our driver wore a mask and we did too in the enclosed space. SPORTS & ACTIVITIES We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. The resort has a couple of adult only pools and a beach area which made the experience amazing. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: We liked it so much we ate there three times over our ten-day stay. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Generally speaking, the Cancun Hotel Zone is very safe for families. It is just a slight reduction that you wouldn't notice if you haven't been there before. Airport - Arrival was quick and easy. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Our commitment is to make every guest experience, as exceptional and unique as it can be. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. The Mile Spa is a solid offering. Check-in time is from 3 pm onwards, while check-out is at 12 pm. As you pull up to the hotel a bellhop will be on hand to take your bags. They taught us some Spanish phrases and talked about Bollywood! This is the version of our website addressed to speakers of English in the United States. Please, receive our warmest regards from The Excellence Collection. Contact us for more information and details about the packages and options available. I'm looking for some suggestions of places to play, and the. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. They were waiting with a very comfortable luxury SUV for us outside the airport. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. Im currently at ERC (July again) and the vibe is completely different. Nonetheless, there are tons of pools and space to get sun and swim! We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. This was a great night out, the food was delicious and the chefs were really entertaining and talented. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. As the water is pretty choppy. Taxes and fees that are shown are estimates only. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. We made our way down to the beach every day around 11:00, and had no problems finding chairs. This is how each of our Cancun and Riviera Maya resorts did in 2022. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. If you have a longer trip, it is definitely worth it for all the small extras. We really cant fault the resort for its cleanliness. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We estimate they took away about 25% of the pool chairs and restaurant seats. The staff was absolutely incredible. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Are there opportunities to exercise at Excellence Riviera Cancun? The resort is right beside the beach town of Puerto Morelos. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. It is not necessary. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. 1 (888) 307-2623. Yes, free parking is available to guests. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. However, the food is below average. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. Taxis in hotel zone are safe There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. It has been a pleasure hosting you and we look forward to seeing you back soon. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Thousands of family travelers come here for their sun-soaked holiday each year. Because the ocean was not appealing, the pool areas were packed. For more on the Excellence Playa Mujeres, check out our review here. I never waited more than a moment for one of them to serve me. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. When we stayed we were in Junior with a rooftop plunge pool. The food was where the disappointment came. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. The front desk asked for the number and informed us they would call for us. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. There is a second floor with a private deck and plunge pool. It was nice having our own private area where we could switch off and read a book. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Federal 307 Chet-Pto. Please, receive our warmest regards from The Excellence Collection. We look forward to welcoming you back soon to your home away from home. They do advise that you ring before your trip to check availability. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. The atmosphere in Las Olas was also buzzing, which always adds to the experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Mahi Mahi Skewer on the lunch menu was top class. At Excellence resorts, there is a wide range of rooms on offer. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort.