Rest assured that we'll do our best to assist you or get you pointed in the right direction. on 11h05. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. By
http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! I spoke too soon. They also sent a test email from a PC using an outlook client and that didn't come through either. any proposed solutions on the community forums. 19-12-2022 I can take the same message and copy it into gmail and send from there and it gets through with no problem. on on BT L1 agent wasn't able to resolve and it has been passed to their email support team. The account I am using is Gmail (the google mail). 14-07-2019 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? This amount is subject to change until you make payment. , updated Accounts that are inactive for six months . Has anyone else encountered this and found a solution ? Today all of our emails addresses would receive, but not send. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 'All of my contacts have it. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? There'll likely be four of these, two from BT servers and two from Plusnet servers. It's not just that there has been a delay. TalkTalk allows you to access your email account for 12 months after you switch. Tried on various devices with same result. How can we as customers get BTs attention and ensure that there is a fix? So hardly time for a timeout to have occurred. Looking through previous posts I see this has been a regular problem. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. I know that I haven't received most of the emails sent from btinternet.com addresses at all. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. on 14h56, on 8h29. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. While members are not getting emails, they do appear as posts on the Google Groups page. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. on iPad is working ok. Sky allows former customers to keep their email account free of charge and indefinitely. 20h13. only. We understand that you are experiencing issues sending emails. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Having the same problem myself today - unable to send emails from my @btinternet.com account. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 23-04-2021 So it seems to be something between Android and BT Mail. If everything works fine in webmail, you may need to check your program settings. - last edited on If I changed my email address I would be bound to lose something important. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Problems with email. I have deleted the app and reinstalled it. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. We receive the following message when we try to send from our Mac. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 26-08-2021 on ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Please check your email settings. I also feel slightly better I am not alone. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Gmail and Outlook are two of the most popular. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Some links in this article may be affiliate links. 25-08-2021 But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 16h34. Any ideas? Go back to . What does this mean? for DISH Protect Silver unless you call to cancel. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. It's very annoying and slightly weird. 9h25 All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Unfortunately, it did not work. If that doesn't fix the problem, see the next section. What does this mean? Announcements, Guides & Community Updates. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Apple may provide or recommend responses as a possible solution based on the information Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Announcements, Guides & Community Updates. If I go into iCloud web page, then I can send and receive as normal. 4) Send an email to your main contacts to let them know your new email address. Rachel Rickard Straus, Financial Mail On Sunday
We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Typical script! Thanks In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. It takes a while to get a reply from the Postmaster but they will respond. I have a group of 14 people set up under Outlook 365. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. by We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Are there really just two of us having this problem? Yesterday, I managed to contact BT via webchat. Thanks for the suggestion. If you click on them we may earn a small commission. If yes, we recommend that you check if the issue persists while on safe mode. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 26-08-2021 This is exactly the same as my issue - with the 993 / 465 too. Not receiving @btinternet email. It might be worth changing your SMTP port to see if that helps. 16:52 EST 04 Mar 2023 Does anyone have any other suggestions please?? 23-04-2021 I exited and restarted Mail and was then able to send emails again. 26-08-2021 If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. I have exactly the same problem and would love to get a solution. Last week I phones an advisor with a somewhat similar response.
on 26-08-2021 on The whole ISP domain is blocked. I know it exists because I can pick it up on ios and via BT Webmail. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. We'll need to look into this and we'll get back to you next week. Accounts that are inactive for six months are deleted automatically. Terms and conditions of the sale . Comic should be in the grade given in the listing title. Our standard shipping option is via Royal Mail airmail. Incoming mail works, but unable to send anything. BT internet email problem Hi. I have the exact same problem. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. No disrespect intended as your advice is probably based on years of experience of BTs service! 15h27, on 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and View cart for details. ask a new question. 20h31, on 6h00. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. A workaround would be to use another SMTP - for example gmail if you have a google account. Has anyone experienced this problem. 23-04-2021 Can I move my BT Email address to another account? 18h40. The problem is also affected by the addressee. Delays in Emails being delivered can arise from a multitude of reasons. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. This amount includes applicable customs duties, taxes, brokerage and other fees. I changed "Authentication" to "Password" and clicked on "Save". After 6 mos., if selected you will be billed $10.99/mo. Last Thursday, I stopped receiving email from my @btinternet.com account. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Sadly not the same as my experience. This sounds fiddly, but isn't necessarily. Switching email address if you have never done so before can feel like a daunting task. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I then asked them to login to BT webmail and send me another email and that one came through straight away. It's reassuring not to be alone. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I have it in a notepad file as well if that makes it more readable. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Maybe that's the issue, although there has been no problem up until yesterday. 10-07-2019 When this happens. Will post any update that I get. BT Email - best practices for postmasters and senders of email. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 19h32. 3) Import all of your contacts from your old account to your new one. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Refunds. on on Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Though any rejection on our side should be returned back to the sender as a bounce. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for your reply, Townman and thanks to Anne too. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Thank you for your follow up. I've got a "failed delivery message". 'I have always used the same email address,' says Dave, 79, from Cambridge. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Virgin Media says email accounts are only available to current customers. 23-04-2021 Anyone else experiencing the same issues? It's good (???) on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 10h59. To start viewing messages, select the forum that you want to visit from the selection below. The accounts work on BT Webmail, both to receive and send. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. At my age, I just don't have the energy to set up a new email address and tell everyone.'. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Might that apply in your case too? Various errors messages. Your post does not go to BT. I can send & receive the bt emails using the Samsung mail app. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Log out of your email account then, Using an email program? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. The problem usually resolves its self in a day or two. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. What does this mean? 15h04. The worrying thing is I don't know how many other emails I'm not receiving. mingoslkd, call RobbieMac. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 14-07-2019 All other emails to other systems have no issues. Go through and update your details for each one with your new email address. 09-07-2019 I cannot find an obvious way of asking bt about this! The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. You can send and receive messages, but not actively manage the account. . I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Oops. Sending or receiving email. They must realise that they have a dreadful name. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter I feel there is something going between Google and Apple. Does anybody have any idea how I can resolve this, other than changing ISP. Can send emails fine from any other account. You should however check that your email clients are using the correct settings as per this link. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Its probably not directly relevant to your problem, but who knows with Apple!! No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. You can send and receive messages, but not actively manage the account. Don't forget online banking, streaming services and social media accounts. If not, how do we get a moderator involved? I have a recent problem with my email service. Townman, Gandalf. That is because he has a Virgin Media email address, which would be deleted if he switched away. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. But again got error messages which I now cant remember. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. BT allows former customers to access a basic form of their email account for free. Doing so can save hundreds of pounds. 19-12-2022 I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. As soon as I removed that link all was well again. I've got a "failed delivery message".